What is a claim request?
A claim request is the formal application made to the insurer so that your loss is compensated when an event covered by your policy occurs. Accidents, fire, flooding, theft, medical expenses or earthquake are reported through the relevant policy.
Across traffic, kasko, home and DASK, health, business and professional liability, the basic steps are similar: notify the insurer of the event, prepare the required documents and follow the loss adjustment process.
When should I report a claim?
A claim should be reported without delay as soon as you learn of it. Policy terms set a time limit for notification, usually limited to a few days. Late notification can complicate the compensation process or lead to rejection. You can check the period in your policy or ask our team.
Which documents are needed for a claim?
In general prepare: ID or tax number, policy number and validity dates, photos and videos of the damage, an accident report if any, police or gendarmerie report, loss adjuster report, treatment documents and invoices.
You can upload photos and documents through the attachment field of the form. Missing documents can delay your application; our team guides you on what you cannot complete.
How does the process work?
After you submit the form your application reaches our team and we call you to clarify the event. Once the required documents are complete the claim notification is sent to the insurer. We follow the insurer's loss adjustment and assessment on your behalf and keep you informed.
What can I do if my claim is rejected?
You can request the reason for rejection in writing, complete missing documents and reapply, or lodge an objection. For disputes there are routes such as the Insurance Arbitration Commission and consumer arbitration boards. Our team guides you through the process.